• IT Service Management Definitions
• ITIL 4 Concepts, Processes & Benefits
• The 4 dimensions of Service Management
• The Service Value System
• The Service Value Chain
• Roles & Responsibilities in ITIL 4
• Continual Improvement in ITIL 4
• The 7 ITIL Guiding Principles

Course Duration: 8 Weeks
Level: Foundation
Exam Type: Theoretical & Practical