• Tech Support Role & Responsibilities
• Troubleshooting Methods & Approaches
• Troubleshooting Windows Environment
• Troubleshooting Linux Environment
• Troubleshooting Routing & Switching
• Troubleshooting Firewalls
• Troubleshooting Security Issues
• Handling Complex Technical Issues

Course Duration: 12 Weeks
Level: 1 & 2
Exam Type: Theoretical & Practical